Frequently Asked Questions

Simply contact us to arrange a convenient appointment time. Our consultant visits your home with product samples and professional measuring tools. We'll assess your windows, discuss your needs for privacy, light control, and style, then provide a detailed written quote with no obligation to purchase. The entire consultation typically takes 45-60 minutes.

Western Bay Blinds services Tauranga,  Katikati, Waihi Beach, Athenree, Waihi, Paeroa, Whangamata, and surrounding Bay of Plenty areas. We're a mobile service, so we come to you rather than requiring showroom visits.

We supply and install a complete range including roller blinds (sunscreen, light-filtering, blockout), venetian blinds (wood and faux wood), honeycomb blinds, vertical blinds, allusion blinds, roman blinds, custom curtains, and premium shutters. All products are custom-made to fit your specific windows perfectly.

Absolutely! During your free in-home consultation, we bring a comprehensive range of fabric and material samples so you can see exactly how they'll look in your space and natural lighting conditions.

Custom manufacturing typically takes 3-4 weeks from when you place your order, shutters take about 8 weeks. During busy periods (October-December), this may extend slightly. We'll provide accurate timeframes during your consultation and keep you updated throughout the process.

Yes! We offer motorised roller blinds with both rechargeable battery and mains power options (New Builds). These can be operated by remote control or integrated with smart home systems.

Every quote includes professional installation by experienced technicians. We handle precise mounting, ensure smooth operation, and complete final adjustments. All necessary hardware and brackets are included. Installation typically takes 30-60 minutes per blind, depending on complexity.

During your consultation, we'll discuss each room's specific needs. For example, we recommend faux wood blinds for bathrooms (moisture-resistant), honeycomb blinds for energy efficiency, blockout options for bedrooms, and light-filtering styles for living areas. Our expert will guide you to the perfect solution.

No problem! We regularly work with arched windows, skylights, and custom architectural features. Our professional measuring ensures a solution for even the most challenging windows.

Yes, all our products come with manufacturer warranties. Duration varies by product type depending on the blind or curtain style and materials. We'll explain the specific warranty terms during your consultation.

Absolutely! For bedrooms or media rooms, we recommend blockout roller blinds, or blackout curtains with silicon linings. Honeycomb blinds also provide excellent light control depending on the fabric choice. We'll assess your windows and recommend the best solution for maximum darkness.

Inside mount blinds fit within your window frame for a clean, built-in look. Outside mount blinds are installed on the wall above the window, making windows appear larger and providing better light control. We'll recommend the best option based on your window depth and style preferences.

Maintenance varies by product type. Venetian blinds can be wiped clean, roller blinds may be vacuumed or spot cleaned, and curtains can often be machine washed (depending on fabric). We provide specific care instructions with every installation.

Yes, we can remove existing window coverings as part of our service. This ensures proper disposal and prepares your windows for new installations. Additional charges may apply depending on the complexity of removal.

We accept cash, and bank transfers. Payment is typically required as a deposit when placing your order, with the balance due upon completion of installation.

Yes, we provide free measure and quote services for both residential and commercial properties. We have experience with offices, retail spaces, and other commercial applications throughout our service areas.

Customer satisfaction is our priority. If there are any issues with manufacturing or installation, we'll address them promptly at no additional cost. Our goal is to ensure you're completely happy with your new window coverings.

Absolutely. All installations comply with New Zealand safety standards. We recommend cordless options where appropriate and ensure proper installation of safety devices for corded blinds to protect children and pets.

Yes! Honeycomb blinds provide excellent thermal insulation, and we offer thermal-lined curtains that can significantly reduce heating and cooling costs. During your consultation, we'll explain which products offer the best energy efficiency benefits.